Question 1

What services do you offer?

Accepted Answer

We offer comprehensive laundry services including wash & fold (R40-R45/kg), dry cleaning (from R25/item), ironing (R40/kg), bedding cleaning, curtain cleaning, carpet cleaning, stain removal, and specialized care for delicate items. We also provide B2B services for businesses with volume discounts.

Question 2

How much do your services cost?

Accepted Answer

Our pricing ranges from R25-R550 depending on the service. General clothing: Wash, dry & iron (R45/kg), Wash & fold (R40/kg), Iron only (R40/kg). Individual items start from R25. Bedding ranges from R60-R300. We offer transparent pricing with no hidden fees.

Question 3

Do you offer bulk discounts?

Accepted Answer

Yes! We offer volume discounts for regular customers and businesses. B2B services start from R10/kg with additional discounts for larger volumes. Contact us for a custom quote based on your specific needs.

Question 4

What payment methods do you accept?

Accepted Answer

We accept cash, credit cards, and bank transfers. Payment can be made upon pickup or delivery, or you can pay in advance when dropping off your items at our location.

Question 5

How do I schedule a pickup?

Accepted Answer

You can schedule a pickup by calling us at +27 83 662 0647 or +27 74 902 1845, messaging us on WhatsApp, or using our contact form on the website. We'll arrange a convenient time that works for your schedule.

Question 6

Do you offer free pickup and delivery?

Accepted Answer

Yes! We offer free collection and delivery for orders over 10kg within Roodepoort and surrounding areas. For orders under 10kg or outside our standard service area, a small delivery fee may apply.

Question 7

What areas do you service?

Accepted Answer

We service all areas in Roodepoort including Horizon, Florida, Constantia Kloof, and surrounding neighborhoods within a 5km radius. If you're unsure whether we service your area, please contact us to confirm.

Question 8

Is contactless pickup and delivery available?

Accepted Answer

Yes, we offer contactless pickup and delivery services. Simply leave your laundry in a designated safe location, and we'll collect it and return it clean to the same spot or as arranged.

Question 9

What are your business hours?

Accepted Answer

We're open Monday to Friday from 8:30 AM to 5:30 PM, and Saturday from 8:30 AM to 3:00 PM. We're closed on Sundays. Pickup and delivery services are available during business hours and can be scheduled for your convenience.

Question 10

Where are you located?

Accepted Answer

We're located at 25 Paul Kruger Avenue, Horison, Roodepoort, Gauteng. You can visit us during business hours to drop off items or discuss your laundry needs in person.

Question 11

Can I drop off laundry outside business hours?

Accepted Answer

Currently, drop-offs are only available during business hours. However, we offer flexible pickup and delivery services that can be scheduled at times convenient for you, including early morning or evening appointments.

Question 12

Do you offer weekend services?

Accepted Answer

We're open Saturday mornings until 3:00 PM for drop-offs and pickups. While we don't process laundry on Sundays, weekend pickups can be arranged for Monday processing with our standard turnaround times.

Question 13

How quickly can I get my laundry back?

Accepted Answer

Our standard turnaround time is 24-48 hours for regular wash & fold services. We also offer express service for an additional fee, which can be completed same-day or next morning depending on when we receive your items.

Question 14

Do you offer same-day service?

Accepted Answer

Yes! Same-day service is available for items dropped off before 10:00 AM, subject to capacity and service type. Express service incurs an additional fee but ensures your items are ready for pickup the same day.

Question 15

What affects turnaround time?

Accepted Answer

Turnaround time depends on the service type, volume of items, special care requirements, and current workload. Dry cleaning typically takes 24-48 hours, while wash & fold can often be completed within 24 hours.

Question 16

Can you accommodate urgent requests?

Accepted Answer

We understand that sometimes you need items urgently. Contact us directly to discuss your timeline, and we'll do our best to accommodate rush orders with our express service options.

Question 17

Do you handle delicate fabrics and special garments?

Accepted Answer

Yes! We specialize in delicate fabrics including silk, wool, cashmere, and vintage clothing. We also offer wedding dress cleaning and preservation, leather and suede cleaning, and curtain cleaning with expert care techniques.

Question 18

Can you remove stubborn stains?

Accepted Answer

We're stain removal specialists! We can treat wine and food stains, ink and paint, grease and oil, blood and protein stains, and makeup stains using advanced techniques and professional-grade products.

Question 19

What items require special care?

Accepted Answer

Items requiring special care include wedding dresses, leather goods, suede, vintage clothing, heavily beaded or sequined garments, and items with special fabric blends. We assess each item individually to determine the best cleaning method.

Question 20

Do you offer services for businesses?

Accepted Answer

Yes! We provide comprehensive B2B laundry solutions for hotels, restaurants, healthcare facilities, corporate offices, and other businesses. We offer volume discounts, flexible scheduling, and professional invoicing.

Question 21

What are your B2B pricing rates?

Accepted Answer

B2B services start from R10/kg with additional volume discounts for larger quantities. We create custom packages based on your business needs, frequency of service, and volume requirements. Contact us for a personalized quote.

Question 22

Can you handle large commercial loads?

Accepted Answer

Absolutely! We have the capacity and equipment to handle large commercial loads including restaurant linens, hotel bedding, healthcare uniforms, and corporate clothing. We can accommodate regular scheduled pickups and deliveries.

Question 23

Do you provide invoicing for businesses?

Accepted Answer

Yes, we provide professional invoicing for all B2B clients with flexible payment terms. We can set up monthly billing cycles and provide detailed service reports for your accounting needs.

Question 24

How can I contact you?

Accepted Answer

You can reach us by phone at +27 83 662 0647 or +27 74 902 1845, WhatsApp us at +27 83 662 0647, email us at info@oumaettinahslaundry.co.za, or use our contact form on the website.

Question 25

How far in advance should I book services?

Accepted Answer

For regular services, same-day booking is often possible. For special events, large orders, or during busy periods, we recommend booking 24-48 hours in advance to ensure availability.

Question 26

Do you provide quotes over the phone?

Accepted Answer

We can provide general pricing information over the phone, but accurate quotes depend on the specific items, services needed, and any special requirements. We're happy to assess your items and provide detailed pricing.

Question 27

What information do you need when I book?

Accepted Answer

When booking, please provide your contact details, pickup/delivery address, preferred time, type of items and services needed, and any special instructions or requirements for your laundry.

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Services & Pricing